Building long and mutually rewarding relationships with clients is much easier said than done. You as outside counsel or service provider often have a limited window into what your clients are thinking and their needs, challenges, and constraints.

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We lead individualized relationship assessments to give you new clarity and help you define specific avenues for strengthening key client relationships.

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• For each client of your choosing, our collaborative framework gathers and analyzes qualitative and quantitative feedback from your team and that client on pertinent aspects of the firm-client relationship.

• We conduct one or more joint sessions with you and your client to discuss areas in need of improvement, facilitate greater mutual understanding, and prepare an action plan.

• We then help guide your implementation of designated action items, assess their ongoing effectiveness, and serve as a resource going forwar​d.